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F.A.Q.

Frequently Asked Questions

Volcanic Ash

Making a Reservation

Top Tips to help you achieve a smooth and punctual flight

Route and Timetable Information

How can I book a flight?

Can I book a flight for next year?

How can I get the cheapest fare?

Where can I buy gift vouchers for flights?

When can I expect to receive the gift vouchers?

How can I redeem my gift vouchers?

What is your telephone number and contact centre opening times?

How can I contact Ryanair?

Where can I find the Terms and Conditions of Travel with Ryanair?

Can I book a connecting flight with Ryanair?

What is covered by Taxes, Fees and Charges in my reservation?

What is a Spanish Resident Discount?

What is a Large Family Discount?

When do I receive my tickets?

Text Message - Booking Confirmation

How can I get a receipt for my flight?

Can you help me book a hotel, organise car hire, arrange car parking, get travel insurance etc?

What is Complete Savings?

What is completesave.co.uk?

How do I contact Complete Savings or get more information about the programme?

Price Comparison Websites

Making Payment

How can I pay for my flights?

How can I pay for my flight using ELV Direct Debit payments?

Why is there an administration fee when I reserve my flights?

Can I pay for my flight using a Solo debit card?

I have not received an email itinerary - Do I have a booking?

‘Session lock’ error message on the payment page

Using ryanair.com in 2 or more internet browser pages

What should I do if my payment has declined when making a new booking?

What should I do if the internet booking confirm page says that my booking is not confirmed?

Is my credit card and personal information protected when booking online?

What and where is the credit/debit Card Verification Number (CVV)?

Travel Documentation

What travel documentation do I need to travel on Ryanair flights?

Are driving licences accepted as a travel document on Ryanair flights?

Special Assistance

Can a passenger bring medical syringes on board?

Notice pursuant to EC Regulation 1107/2006 Carriage of Disabled Persons and Persons with Reduced Mobility

Can I bring a Guide/Assistance dog on a Ryanair flight?

Do I need to advise Ryanair prior to travel if I have reduced mobility, blind/visual impairment or require special assistance in the airport?

Do I need to pre-advise Ryanair if I am Blind or Vision Impaired and travelling ALONE?

Do I need to pre-advise Ryanair if I am Blind or Vision Impaired and travelling WITH a Sighted adult-over 16?

Do I need to pre-advise Ryanair if I am Deaf and travelling alone?

When does a passenger need to be accompanied by a personal care attendant?

What types of special assistance are offered?

Where do I go in the airport to get my pre-booked special assistance?

Can I bring my own wheelchair/mobility scooter or walking frame?

Can Ryanair provide me a wheelchair for use at the airport?

Can I pre-book my seat if I have special needs/reduced mobility or vision impairment?

Can I carry and use medical items onboard?

Can I carry and use a portable oxygen concentrator (POC) on board my flight?

Can I bring my own therapeutic oxygen onboard?

How can I book therapeutic oxygen?

Can I bring a Portable Dialysis Machine (PDM)?

Can I carry and use a Respiratory Personal Device (RPD) on board?

Can I carry and use a Medical Personal Device (MPD) on board?

Important Information for the carriage of Batteries for Assistive Devices

If I have a medical condition such as a stroke, epilepsy, heart condition, asthma or have recently had an operation can I still fly?

Do passengers with diabetes need to make any special arrangements to travel on Ryanair flights?

Can I travel with a broken limb in a cast?

Can I travel if I have a minor case of an infectious disease/skin condition?

Are peanuts/nuts used in the meals/snacks on board Ryanair flights? I have a nut allergy and want to know if Ryanair have a policy on using nuts within their meals?

Can I purchase an extra seat for a large person?

Can I take a child's car seat or additional postural support onboard the aircraft?

Passports & Visas

Do I need a visa?

Non EU/EEA passengers - Document check requirements for online check-in?

Baggage

Checked Baggage Allowance

Cabin Baggage Allowance

Samsonite Cabin Bag

Can I carry Excess Baggage?

Can I bring infant equipment - car/booster seats/travel cots?

Can I bring my sports equipment or bike?

Can I bring footballs and/or rugby balls on a flight?

Can I bring a self inflating lifejacket?

Can I bring an avalanche rescue pack?

Can I bring a Parachute?

Can I check-in a musical instrument or purchase an extra seat to carry it in the cabin?

Can I carry my wedding dress in the aircraft cabin?

Information on Checked Baggage Fees

What are Ryanair's packing guidelines?

What items are prohibited from being carried in the Cabin of the aircraft?

What items are prohibited in checked in baggage?

What do I do if my baggage is delayed or damaged?

What do I do if I need to make a baggage claim?

What is Ryanair's policy on the carriage of animals/pets?

Does Ryanair carry cargo?

Does Ryanair carry human remains?

Carriage of ashes

Missing Baggage Contact Numbers

Online Check-In/Airport Bag Drop Desks

How do I check-in online?

I have forgotten/lost my online boarding passes?

How much does it cost to use online check-in?

What travel documents are accepted?

When can I Check-In Online?

What time do I have to be at the boarding gate?

Can I change my booking after I have checked-in online?

Up to what time can I Check-In at baggage at the Airport?

What is Ryanair's Boarding Procedure?

Do I still need to arrive at the boarding gate at the original advised time if a delay is forecast for my flight?

What happens if I arrive to after the bag drop desk has closed?

Priority Boarding

How do I book priority boarding?

Reserved Seating

Can I reserve a seat?

Travel Insurance

Who can purchase Ryanair's travel insurance policy?

How can I purchase travel insurance?

Can I purchase travel insurance after I have made my flight booking?

What happens if I want to change my booking and I have travel insurance booked?

What do I do if I want to cancel my travel insurance policy?

How can I view a copy of my travel insurance policy?

Where can I find my travel insurance policy number?

I did not travel on my booked flights and my insurers need me to provide a "No-Show" letter for my claim - How can I obtain this letter from Ryanair?

How can I submit a claim on my travel insurance?

When does cover begin and end?

Are there any exclusions to the policy?

What is a pre-existing medical condition?

Does the policy only exclude my pre-existing medical conditions?

If I have or know of a pre-existing medical condition concerning the health of myself, my relatives, traveling companions or anyone else whose ill health would force me to cancel or cut short may trip, can I still buy a travel insurance policy?

Is it possible to upgrade the policy to include a pre-existing medical condition?

Can I buy a travel insurance policy if I am a resident of an EU country but I am working overseas?

What are the age limits of the policy?

What do I do if I need medical emergency assistance when I am away?

How do I make a complaint?

Inflight

Can I use my laptop onboard?

Can I use my mobile phone or PED onboard?

Can I smoke onboard a Ryanair Flight?

Why do Ryanair block off seats at the front and back of the aircraft?

What snacks and drinks are available onboard?

Can I bring my own food onboard?

Can I bring and consume my own alcohol onboard?

Can I arrange a cake/chocolates/champagne to be presented to a passenger onboard a Ryanair flight e.g. for someone's birthday?

Pregnancy, Children & Infants

What is Ryanair's policy for the carriage of expectant mothers?

Is there a minimum time period before a newborn baby and his/her mother are allowed to travel on a Ryanair flight?

What is Ryanair's policy on the carriage of unaccompanied minors?

Can i add a passenger (under 16) to an existing reservation?

What is Ryanair's policy on the carriage of infants?

Can I bring infant equipment?

Pre-Flight Changes

Can I change a flight date, time, route?

What type of route change can I do?

Will all the passengers in my Booking be changed?

Can I change the booking date, time or route for some of the passengers?

Where is the cheapest place to change my booking?

How much will a flight date/time/route change cost?

How much will a name change cost and how can I do this?

Can I change a name on a booking that has been partially used?

Can I change a name on a booking with unused flight sectors for a departure date in the past?

Can I change an ELV booking on line?

What should I do if my payment has been declined when changing flight times/dates online?

What should I do if my online payment has been declined when adding an item of checked baggage/priority boarding/sports equipment?

Can I cancel my reservation before travel and do I need to notify Ryanair if I am not travelling?

Can I apply for a refund of an unused flight?

One of my family members has died and I don't want to travel. What can I do?

What happens if my flight is schedule changed by Ryanair?

Flight Disruptions

What happens if my flight is cancelled by Ryanair?

When a flight is delayed/disrupted how can I find out what is happening?

What I am entitled to under EU Regulation 261?

How will I be notified of any schedule changes or cancellations?

Volcanic Ash Disruption - Reimbursement Information

Contact Us

Reservation Contact Numbers

Contact for special assistance requirements

Contacting Customer Service

Missing Baggage Airport Contact Numbers

How do I register with Ryanair for special offers?

I am interested in your financial reports, company information, and anything relating to your marketing strategy. What can you send me?

How can I advertise with Ryanair?

Where can I get information on your aircraft?

Does Ryanair offer sponsorship?

I need some information on Ryanair for my school or college project, where can I get it from?

Customer Charter

Ryanair's lowest fares and passenger service charter

Advance Passenger Information

Advance Passenger Information

What data do you hold about me?

Who will the data be passed to?

Which countries have legislation to permit access to my data?

What will the authorities be using this passenger data for?

Will the data be transmitted securely?

What passenger information is required?

Can I supply this information to you online?

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